Computer Problem Report Form.

  1. Describe your Computer problem:
  2. Now, describe the problem accurately:
  3. Speculate wildly about the cause of the problem:
  4. Problem Severity:
    Minor
    Minor
    Minor
    Trivial
  5. Nature of the problem:
    Locked Up
    Frozen
    Hung
    Shot
  6. Is your computer plugged in?
    Yes
    No
  7. Is it turned on?
    Yes
    No
  8. Have you tried to fix it yourself?
    Yes
    No
  9. Have you made it worse?
    Yes
  10. Have you read the manual?
    Yes
    No
  11. Are you sure you've read the manual?
    Yes
    No
  12. Are you absolutely certain you've read the manual?
    No
  13. Do you think you understood it?
    Yes
    No
  14. If 'Yes' then why can't you fix the problem yourself?
  15. How tall are you? Are you above this line? _____________
    Yes
    No
  16. What were you doing with your computer at the time the problem occurred?
  17. If 'nothing' explain why you were logged in.
  18. Are you sure you aren't imagining the problem?
    Yes
    No
  19. How does this problem make you feel?
  20. Tell me about your childhood.
  21. Do you have any independent witnesses of the problem?
    Yes
    No
  22. Can't you do something else, instead of bothering me?
    Yes

    Forwarded from Shafik El-Sahragty.